SPIN - Supporting People In Need

The computer system was developed primarily to be used by community organisations providing support and services to people in need. It allows you to manage all client cases effectively including record client details, the distance travelled and produce outcomes.

The system centres on the Five Higher Level Outcomes in accordance with the “Every Child Matters” programme and can be utilised by organisations providing Floating Support, Housing and/or Mentoring services.

The basket or service level indicators are:

1.ACHIEVE ECONOMIC WELLBEING
2.ENJOY AND ACHIEVE
3.BE HEALTHY
3.STAY SAFE
5.POSITIVE CONTRIBUTION

The SPIN management system in summary incorporates the following:

Front End

  • Manage personal details of client cases in service
  • Records important dates of specific events while in service
  • Client case status management from referral, in service to closure
  • Record the distance travelled
  • Volunteer mentoring management
  • Built in diary system for recording staff workload and calculate direct contact with clients


Back End

  • Hard and soft outcome reporting in accordance with the Five Higher Level Outcome Indicators
  • Distance travelled reporting
  • Client case statistical reporting

Benefits

The Benefits of the SPIN System include:

Supporting People Reports
The system can be aligned to automatically report to Supporting People in accordance with their requirements.

Ease of use
Staff and users alike are nowadays quite familiar with web browsers. Many people use websites to book flights, make purchases etc. This system is no different to any other website. The user can easily navigate their way through each of the modules with ease to enter case details, record events or produce reports. Each member of staff will be fully trained in the use the system and the training will take about 1 hour or so. MSI |IT will be on hand should help be required.

Online therefore accessible from anywhere
The online system is accessible from anywhere that has an internet connection. It is particularly suitable for organisations with multiple office locations. All staff members from each office will access the same system and data. We use open source technologies in the development of the software which is secure, very reliable and robust. There is no need for you to purchase any other special software to run the system on your machines. For additional security the data is protected by an encrypted form secure channel over an insecure network.

You’re in control
With the administration suite you are in control. The Administrator can alter many user controls without the need for specialist assistance. Amendments are instant and after confirmation all Users with access to the system can avail of the updates. If a member of staff leaves the organisation their access rights can be instantly switched off by the Administrator.

Daily data and system backups in secure servers
Daily backups of data are automatic up to 8 times daily without you having to worry about it.

Minimal user training required
Each user can use the system efficiently after a one hour training session.

Reliable
The system is very reliable. Any fixes can be carried out remotely via the web quickly with minimum disruption.

Expandable
The system is built in a modular structure allowing expansion as required in the future.

Support
Full support service is provided including telephone support or on site calls as required.

Adaptable

The system is ready to use. If you choose a standard version of the system you could be up and running very quickly after some setup procedures. If on the other hand the standard version does not meet with your needs exactly we can easily adopt it as required. It is that flexible. We can analyse your needs and prepare a specification of modifications for your agreement. The standard version is adapted to become bespoke for you.

Reporting

The standard system configuration can produce comprehensive reports including:

  • Client case hard and soft outcomes reports
  • Client case load
  • Statistical analysis
  • Client case referral path statistics
  • Client case distance travelled
  • Funder statistics
  • Staff timesheet analysis for direct contact
  • Accommodation control
  • Volunteer hard outcomes

    • Software demo

    We are confident that as soon as you see our case management system in action, you'll be amazed at how easy it is to use and how much control you will have for client case management.

    If you would like a personal overview on how our system works, please contact us to arrange an online demonstration at your office. We'll show you how easy it is to enter data; records the distance travelled and produce hard and soft outcome reports.
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